08-10-2007 12:12 AM - edited 03-18-2019 07:41 PM
we're using Unity V4.0 and would like to ask whether able to configure a mailbox that not allow caller to leave message but just hear the greeting.
08-10-2007 04:44 AM
Hi Mike,
You should be able to set up a Standard Subscriber mailbox and then jusy tweak the After Greeting Setting to Goodbye or possibly Hang up (be careful to provide a nice exit);
After Greeting
Indicate the action that Cisco Unity performs after the greeting plays:
Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.
**Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.
Send Caller To - Cisco Unity sends the call to the destination that you select:
Call Handler - Sends the call to the call handler that you select.
Directory Handler - Sends the call to directory assistance.
Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.
**Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.
Interview Handler - Sends the call to the interview handler that you select.
Sign-In - Sends the call to the subscriber logon conversation.
Subscriber - Sends the call to the subscriber that you select.
Hope this helps!
Rob
08-10-2007 05:41 AM
Mike, Rob is correct and on the greeting page just select say goodby or go somewhere else and don't chools take a message.
rlp
08-14-2007 05:06 PM
tks, i can do it now.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide