Our network uses VLAN 2 for data and VLAN 700 for IPT. Anyway we use the NICE voice recording system to record telephone calls.
We can record calls that are made by standard Cisco 7940 phones but we also use Cisco softphones that are installed on a PC and we are unable to record these.
The NICE recording people say this is because of the way the switches are setup? Anyone any idea were we need to look or why this might not work?