ASK THE EXPERT - SMART CALL HOME

Unanswered Question
Aug 10th, 2007

Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to discuss with Cisco experts Tim Johnson and MJ LaRoche about Smart Call Home. Smart Call Home is a secure connected Cisco SMARTnet Service that offers proactive diagnostics and real-time alerts on selected Cisco devices for higher network availability and increased operational efficiency. Tim is the product manager for Smart Call Home. Tim is CCIE certified in switching and routing. He started his Cisco career as a systems engineer (SE) in the Sydney banking and finance industry, specializing in voice, LAN Switching and IBM protocols. MJ LaRoche has been a consultant with Cisco for three years in various program management positions within Cisco Technical Support. She has an extensive background in development, management, and coordination of integrated programs and project management in the communications industry.

Remember to use the rating system to let Tim and MJ know if you have received an adequate response.

Tim and MJ might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through August 24, 2007. Visit this forum often to view responses to your questions and the questions of other community members.

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vasuramnet Sat, 08/11/2007 - 00:14

Dear sir,

iam having 2811 router and 2611xm router i connected back to back using dce and dte cables.in 2800 router having 2 port fxo module and it was connected to pbx (icomm)and 2600 series having 2 port fxs module now i want to communicate fxo to fxs plz give me the configuration .how can i do this.i connected my analog phone to the fxs port dial tone is getting.i cinnected one more phone to fxo iam not getting dialtone plz help me in this.

regards

srinivas.d

9246571397

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mlaroche Mon, 08/13/2007 - 08:25

Srinivas:

Your question is not related to the Smart Call Home expertise/event. Please post your message in the appropriate forum.

Thank you.

mlaroche Mon, 08/13/2007 - 14:11

Srinias:

I did a little searching and the forum where you should post your question is: Network Infrastructure forum - LAN Switching topic.

Good luck!

sstulrajter Mon, 08/13/2007 - 05:06

Dear company CISCO,

I am Colonel Stanislav Stulrajter and I am working as Liaison Officer from the Slovak Republic at USCENTCOM Tampa, Florida.

For the special communication with my country in Europe I am using ISDN line and some router.

Firstly, specialists from the Slovak Ministry of Defense wanted to use during month June 2007 the router VIGOR (the company DrayTek) but it was not for the USA market.

Secondly, therefore I bought the router CISCO 804 (attachment 1). After an installation and some configuration using computer (ping ....) we could not connect the router VIGOR in the Slovak Republic. USA military specialists verified the line ISDN, this line is OK. I suppose after reading documentation "Cisco 800 Series Routers Software Configuration Guide" that something is wrong. You can see (attachment 2) a front display board CISCO Router with LEDs which only light .

May you help me because this connection is very important for my military work and tasks. Does exist near Tampa, FL specialists who can help to me to fix this problem ?

Respectfully

Colonel Stanislav Stulajter

Slovak Liaison Team

USCENTCOM

Tel.: 813 827 5219

Cell.: 813 454 2745

mlaroche Mon, 08/13/2007 - 08:26

Colonel Stulajter:

Your question is not related to the Smart Call Home expertise/event.

Please post your message in the appropriate forum.

Thank you.

sstulrajter Mon, 08/13/2007 - 08:49

Dear NJ Laroche,

I would like to know which forum, could you give me an advice,

Stulrajter

mlaroche Mon, 08/13/2007 - 14:12

Colonel Stulajter:

I did some searching, and the forum you should post this question to is: Network Infrastructure forum, Remote Access topic.

Good luck!

mlaroche Wed, 08/15/2007 - 08:53

Hi Dave!

Thanks for your interest. Presently, the Cisco Catalyst 6500 Series Switches support Smart Call Home. Other products will be added in the future.

Two things are required at this time for you to be able to register for Smart Call Home.

The Cisco IOS Software Release 12.2(33)SXH must be installed on the Cisco Catalyst 6500 switch and you must have a valid Cisco SMARTnet Service contract.

The new version of Cisco IOS Software will be released in coming weeks and can be accessed from tools.cisco.com/support/downloads at that time.

Detailed documentation about the chassis, modules, and software features supported by the Cisco Catalyst 6500 Series Switches is included in the release notes for Cisco IOS Software Release 12.2SX on the Cisco Catalyst 6500 Series Supervisor Engine 720, Cisco Catalyst 6500 Supervisor Engine 32, and Supervisor Engine. This documentation can be accessed at www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/122sx/ol_4164.htm.

If your current maintenance contract is not SMARTnet, you may contact your local representative or Cisco certified partner to purchase Cisco SMARTnet Service for your Cisco Catalyst 6500 Series Switches. Use the Partner Locator (http://tools.cisco.com/WWChannels/LOCATR/openBasicSearch.do) to find a Cisco certified partner near you.

For more information, please feel free to contact me or Tim Johnson through this forum or at [email protected]. If you're so inclined, you can also go to www.cisco.com/go/smartcall where you will find technical and marketing documentation for Smart Call Home.

If you did not see the Gold Diagnostics/Smart Call Home demo at Networkers, we will be happy to take you through that next week when Tim returns from vacation. If you decide to register for Smart Call Home, please let us know. We will provide whatever support you might need and would welcome your feedback.

Thanks again for your interest Dave!

MJ

thomas.chen Wed, 08/15/2007 - 13:11

Hello MJ,

Can you tell me the benefits of Smart Call Home and what devices support it?

Thanks,

Tom

mlaroche Wed, 08/15/2007 - 13:35

Hi Tom!

Thank you for your interest in Smart Call Home.

Presently, the Cisco Catalyst 6500 Series Switches support Smart Call Home. Other products will be added in the future.

The benefits of Smart Call Home for our customers include:

● Higher availability through proactive, fast issue resolution

● Increased operational efficiency through less time troubleshooting

● Personalized Web-based access to information quickly and conveniently

Call Home devices can continuously monitor their own health using GOLD diagnostics technology and automatically notify you of potential issues using secure transmissions. If a serious problem arises, Smart Call Home automatically detects it and generates a Cisco Technical Assistance Center (TAC) service request that is routed to the right team for a particular problem. Smart Call Home also provides access to a Smart Call Home Web portal that contains personalized Call Home messages, recommendations, and more for all your Call Home devices.

You can obtain technical and marketing information about Smart Call Home at www:cisco.com/go/smartcall

Regards,

MJ

Dennis Aston Fri, 08/17/2007 - 06:57

I assume this isn't magic and needs some appropriate ports to be opened in a firewall. What ports might that be (please tell me its not a range)?

Also, are there any plans to extend something like CiscoWorks with this kind of technology?

tijohnso Mon, 08/20/2007 - 10:51

Hi Dennis,

Thank you for your enquiry.

Yes, port 443 (HTTPS) or port 25 (SMTP) need to be opened in the firewall.

Further considerations for Smart Call Home security are provided in the Smart Call Home Users' Guide and the Q&A both of which can be downloaded from the Smart Call Home page on Cisco.com: www.cisco.com/go/smartcall.

Regarding your question about integration of Smart Call Home into CiscoWorks, yes we do have plans for integration over time. I would be particularly interested in understanding your specific interest or requirement in this area. Please feel free to contact me at [email protected] or [email protected].

Thank you again, tim

bbaley Thu, 08/23/2007 - 08:44

Hi Tim,

What do I need to successfully register my device for Smart Call Home?

Thanks - Bill

mlaroche Thu, 08/23/2007 - 15:27

Bill:

Tim's overbooked today so I thought I'd jump in and give you some direction.

In order to successfully register your device for Smart Call Home, you need the Cisco IOS Software Release 12.2(33)SXH installed on your Cisco Catalyst 6500 switch. This new version of Cisco IOS Software is available now and can be accessed from tools.cisco.com/support/downloads.

You must also have a valid Cisco SMARTnet Service contract.

Thanks for your interest in Smart Call Home.

MJ

tijohnso Thu, 08/23/2007 - 19:33

Hi Bill,

Thank you for your equiry.

Smart Call Home registration is an automated process. Call-home needs to be enabled on your device and there are a few other mandatory configuration commands including your email address.

Once configured, send a message from your device to Cisco and you will receive an automated email response inviting you to click on a link to complete the registration.

The step by step instructions are available in the quick start guide available at: www.cisco.com/go/smartcall

Note: 12.2(33)SXH is required

Thank you, tim

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