Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to discuss with Cisco experts Tim Johnson and MJ LaRoche about Smart Call Home. Smart Call Home is a secure connected Cisco SMARTnet Service that offers proactive diagnostics and real-time alerts on selected Cisco devices for higher network availability and increased operational efficiency. Tim is the product manager for Smart Call Home. Tim is CCIE certified in switching and routing. He started his Cisco career as a systems engineer (SE) in the Sydney banking and finance industry, specializing in voice, LAN Switching and IBM protocols. MJ LaRoche has been a consultant with Cisco for three years in various program management positions within Cisco Technical Support. She has an extensive background in development, management, and coordination of integrated programs and project management in the communications industry.
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Tim and MJ might not be able to answer each question due to the volume expected during this event. Our moderators will post many of the unanswered questions in other discussion forums shortly after the event. This event lasts through August 24, 2007. Visit this forum often to view responses to your questions and the questions of other community members.