We are having a small issue with a CME system with about 25 7931G phones connected to a PRI. All phones are configured so that button 1 is attached to the individual's DID, buttons 2-16 are incoming call DNs, and buttons 17-21 are parks. The problem is that when a call comes in on the main hunt group, someone answers the call, and then puts that call on hold, all of the phones then focus on the call that is on hold. If another call comes in while the first call is on hold, the phones stay focused on the call that is on hold. So then the users can't just push the Answer softkey to answer the new call. I know this seems like a minor thing, but to users this is a big problem.
softkeys hold Resume Newcall
softkeys idle Redial Newcall HLog
softkeys seized Redial Endcall HLog
softkeys alerting Endcall
softkeys connected Endcall Hold Trnsfer HLog
softkeys ringing Answer HLog
hunt-group logout HLog
this way, when a person does not want to take calls or is about to leave the office, he/she presses the HLog button, and the display will show it has been logged out. You can also configure a "final" number where to send calls when all agents are logged out (like night-service).