HA License for IP IVR 4.5

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Aug 12th, 2007
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I have 2 MCS 7825 running IP IVR 4.5 separately. I want to change achitecture to HA mode. When I login Cisco ordering tool to order HA license (IPIVR-4X4Y-HA-UPG), the system shows the configuration error and need to order another MCS server. How can I solve the problem?

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lpezj Sun, 08/12/2007 - 22:25
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Hi,


IP IVR 4.5 can not have the HA feature available. The option for a 'redundant' config is to install a cold stand-by server.


The codes that you are using are for IP/IVR 4, not for IPIVR 4.5.


If you are planning to upgrade to HA configuration, you would upgrade, first, to version IPIVR 5, and after that add a new server and order the HA option for that version 5.


Hope this helps,


Juan Luis

vhan Sun, 08/12/2007 - 22:35
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I have 2 IVR servers and plan to change to cold-standby mode. Should I buy a new server when buy this option license?


Vincent

lpezj Sun, 08/12/2007 - 22:40
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Vincent,


If you plan to use one of the two current servers as cold-standby, you don't need to buy another server.


If you plan to maintain the two servers, you would have to buy another server and the 'cold stand-by' license.


Hope this helps,


Juan Luis

vhan Mon, 08/13/2007 - 00:59
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Got it and thanks for timely reply.

lpezj Mon, 08/13/2007 - 01:01
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Don?t forget to rate helpful posts ;-)


Juan Luis

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