We have IPCCX 4.0 installed with CCM 4.2 and CAD installed on Terminal Server. Agents log into 7940 phones using Extension Mobility and then using Remote desktop connectin they log into CAD. Everything works perfectly well.
Supervisor Desktop is installed on separate machine, and it works well for Intercept/Barge in. However, when we try to monitor/record a call no audio is beeing recorded. Does this has anything to do with the fact that "Agent's PC has to be plugged in IP phone beeing monitored" as instructed in manuals?
Does anyone have an idea how to overcome this situation and be capable of monitoring/recording?
Just for note: we have two NIC's installed on CRS server, one for Monitoring/Recording and SPAN has been configured correctly on switch. Terminal Server is not included in SPAN. Does it have to be included?