BBSM 5.3 Admin License Issue

Unanswered Question
Aug 13th, 2007

We have two users who are attempting to log into our BBSM system to perform user administration, however they receive the error message (There are too many people accessing the Web site at this time) as shown below in the email trail.

I have tried restarting the admin website from with IIS.

The event log has entries as follows:

Event Type: Error

Event Source: LicenseService

Event Category: None

Event ID: 201

Date: 08/08/2007

Time: 12:00:36

User: N/A

Computer: LN-xxx

Description:

No license was available for user clientsupport1 using product IIS 5.0.

As of yet, no users appear to be affected.

The performance monitor on the BBSM server indicates that currently only one user is connected to the admin site, and I have only seen a maximun of 4 since first looking at this issue.

Please can you advice as to the likely cause and appropriate steps for resolution.


Thanks

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