Call on hold does not hang up with CTI OS Toolkit

Unanswered Question

I have found an issue were an agent that answers a call then places the caller on hold and then hangs up while the call is on hold the call does not hang up on the callers side they just continue to hear the hold music/messages; I have only be able to replicate this when using the CTIOS Toolkit desktop (not modified); this does not occur when the agent manipulates the call via the phone. Has anyone experienced this issue?

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