Transferred to FailSafe conversation

Unanswered Question
Aug 14th, 2007
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When users access their voice mail, and hit 2 to Send a message, the system disconnects with a message "This system is temporarily unable to complete your call.." and disconnects.


The App log has several items from

Source - CiscoUnity - ConvMsg

Event ID - 10013


Description:


Transferred to FailSafe conversation while running conversation AddrSearchConv on Port 42. See the following file for the contents of the Named Properties : e:\CommServer\Logs\\NPDump_20070814_091536.txt


For more information, click: http://www.CiscoUnitySupport.com/find.php



This is closely followed by PhraseServer Errors;



Cisco Unity's Phrase Server Manager experienced a serious error.


EXPLANATION:

Failed while calling a local method on a Phrase Server object.


TECHNICAL DETAILS:

Method: CAvPhraseServerMgr::CreatePhraseServerSU

Called Method: CreatePhraseServerSUByName

Parameters: AvAddrSearchENU

Error: 0x80004005 E_FAIL


For more information, click: http://www.CiscoUnitySupport.com/find.php


Your help will be appreciated;





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mrmccann Thu, 08/16/2007 - 07:59
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  • Cisco Employee,

Which Unity version and mailstore?


Mike

Ginger Dillon Thu, 08/16/2007 - 09:13
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Hi - hope you don't mind me chiming in :-)

Customer is running Unity 4.0(4)SR1 with Installed Engineering Specials: CiscoUnity4.0(4)_ES23, CiscoUnity4.0(4)_ES35, CiscoUnity4.0(4)_ES46 and Exchange in failover configuration. From the attached log file.

Sincerely, Ginger

asomanya Fri, 08/17/2007 - 06:50
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Resolved issue. Problem was related to wav files used by the directory handler.

toormehdi Fri, 08/29/2008 - 14:09
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How was this solved? I am running into the same issue. Your help will be much appreciated.



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