Transferred to FailSafe conversation

Unanswered Question
Aug 14th, 2007

When users access their voice mail, and hit 2 to Send a message, the system disconnects with a message "This system is temporarily unable to complete your call.." and disconnects.

The App log has several items from

Source - CiscoUnity - ConvMsg

Event ID - 10013

Description:

Transferred to FailSafe conversation while running conversation AddrSearchConv on Port 42. See the following file for the contents of the Named Properties : e:\CommServer\Logs\\NPDump_20070814_091536.txt

For more information, click: http://www.CiscoUnitySupport.com/find.php

This is closely followed by PhraseServer Errors;

Cisco Unity's Phrase Server Manager experienced a serious error.

EXPLANATION:

Failed while calling a local method on a Phrase Server object.

TECHNICAL DETAILS:

Method: CAvPhraseServerMgr::CreatePhraseServerSU

Called Method: CreatePhraseServerSUByName

Parameters: AvAddrSearchENU

Error: 0x80004005 E_FAIL

For more information, click: http://www.CiscoUnitySupport.com/find.php

Your help will be appreciated;

Attachment: 
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Ginger Dillon Thu, 08/16/2007 - 09:13

Hi - hope you don't mind me chiming in :-)

Customer is running Unity 4.0(4)SR1 with Installed Engineering Specials: CiscoUnity4.0(4)_ES23, CiscoUnity4.0(4)_ES35, CiscoUnity4.0(4)_ES46 and Exchange in failover configuration. From the attached log file.

Sincerely, Ginger

asomanya Fri, 08/17/2007 - 06:50

Resolved issue. Problem was related to wav files used by the directory handler.

toormehdi Fri, 08/29/2008 - 14:09

How was this solved? I am running into the same issue. Your help will be much appreciated.

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