CUE dial by name duplications

Unanswered Question
Aug 14th, 2007
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Can anyone define the limits of duplicate names and letters to be dialed when using dial by name?

I have a site with 4 "Smith" users where it is required to dial the entire last name and start of the first before a call is transfered. On the other hand, simply dialing a 3 and #, presents you with 4 different DEF matches.

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