Running IPCCX 4.0(5) Build042
Very basic setup, one script and application for a IT helpdesk. Call comes in and there are 4 options, each option is tied to a queue.
Seems that every now and then I have heard from users who call in that they hear a "are you there?" message.
I think it is when there are no agents logged in or ready in a queue. But I have not been able to accurately verify this.
If it is because no agent is logged in or ready, during the normal operating hours, any thoughts on how or what I should do to fix it?
Not sure where to start to be honest. Any advice would be appreciated and helpful.