Are you there?

Unanswered Question
Aug 14th, 2007
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Running IPCCX 4.0(5) Build042

Very basic setup, one script and application for a IT helpdesk. Call comes in and there are 4 options, each option is tied to a queue.

Seems that every now and then I have heard from users who call in that they hear a "are you there?" message.

I think it is when there are no agents logged in or ready in a queue. But I have not been able to accurately verify this.

If it is because no agent is logged in or ready, during the normal operating hours, any thoughts on how or what I should do to fix it?

Not sure where to start to be honest. Any advice would be appreciated and helpful.

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Overall Rating: 5 (1 ratings)
arcaidy76 Tue, 08/14/2007 - 14:03
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You will hear the "Are you there" message in menus if you do not select a menu option. So before a menu repeats it's prompt, it will ask "Are you there".

scott.searle Tue, 08/14/2007 - 17:08
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Under the properties of 'Menu' step, set the 'Maximum Retries' to '0'. The system will then follow the Timeout branch and you will not hear the system prompt.


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