- Bronze, 100 points or more
Trying to setup calls to helpdesk after hours to on-shift tech's VM.
pstn call to 800 or local number (555-555-1212) hits dummy phone which does a Callforward to VM.
helpdesk onshift can log into ccmuser for this dummy phone and change the call forward number whereby it hits their respective VM.
This does not work as call viewer shows it hits the fwd number/dial number of the dummy phone so doesn't reach the respective VM of the helpdesk onshift tech. Please advise.