Scheduled forwarding to another extension

jameslglenn · ‎08-15-2007

im looking for a way to schedule a daily event that will transfer an extension to another ata certain time of day. lets say 16:45 everyday the extension will be forwarded to another #. is this possible in an add-on to CCM?

Rob Huffman · ‎08-15-2007

Hi James,

Have a look at "Time of Day Routing" on CCM it should do what you need and more;

Cisco Unified CallManager System Guide, Release 4.2(1)

Time-of-Day Routing

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055ccd1.html

Also check out this this excellent presentation on Time of Day Routing supplied recently by Tom (it includes a great step by step and examples);

http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html

Hope this helps!

Rob

neil.woolloff · ‎10-24-2007

Thanks Rob,

That e-learning video was fantastic for a call I had.

Shame the documentation isn't that clear on setting this all up.

Rgrds,

NeilW

jameslglenn · ‎08-15-2007

i just realized after watching that video is that my company is running CCM 4.0, damn so close to 4.1. I smell an upgrade coming.

THANKS for the info

Rob Huffman · ‎08-15-2007

Hi James,

You are most welcome! Its always something isn't it. Oh well the 4.0 to 4.1 upgrade shouldn't be too bad :)

Take care,

Rob

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