Phone View issue with 7970 and Unity Connection 2.0

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Aug 15th, 2007
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Hi. I've set up a lab with Unity Connection 2.0 and I've been testing Phone View with different ip phone models. I've had no problems with 7941/7961 but when I tried with 7970 I had the following problem: When I enter voice mail I press 5 (Find a message) then I choose either 4(display all new messages) or 5 (display all messages) and I hear the message "Searching" and inmmediately after I hear the following message "There was an error displaying your messages. please try again. Contact your System Administrator for help if the problem is not resolved "

Anyone has run into this?

I appreciate your help.



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Overall Rating: 3 (1 ratings)
m-ketchum Mon, 11/19/2007 - 15:11
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Any luck with this. I have 7970's that don't play well with CME/Unity Express Voiceview.

pezevall Mon, 11/19/2007 - 17:24
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Hi. In my case I was using CUCM 5.x and Unity Connection 2.0

The reason it was not working was because I had forgotten to associate the device to the Phoneview Application User, after I did it I was able to access the voice messages from the phone.

Hope it helps. Perhaps you may want to try upgrading IP phone firmware.


m-ketchum Mon, 11/19/2007 - 20:08
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Thanks for the response. Probably not the issue I'm having. I've run 3 different versions of firmware and now on the latest with no results. Thanks again!

Justin Brenton Tue, 08/26/2008 - 07:49
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Hi Pedro,

You may want to check and verify that the 7970 phones support phone view. I know certain models support phone view.

Phone View works only with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) phone systems, and only with certain Cisco IP phones (see Supported Hardware and Software, and Support Policies for Cisco Unity Connection for detailed information. The document is available at

Hope this helps, please rate below if so.




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