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Call Manager 4.2.x - Call Flow

lohmannt
Level 1
Level 1

‎08-15-2007 08:49 AM - edited ‎03-14-2019 11:05 PM

Migrating from CCME to CCM. Need to understand a typical call flow route within Call Manager. Is there a graphical representation? I have not seen one in any of the manuals or did I just miss it? My call needs to be transferred to Unity via a CTI point and it is not getting there...but my CTI route point works when you dial it direct.

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lohmannt
Level 1
Level 1

‎08-16-2007 11:41 AM

Resolved my issue and calls now tranfer to Unity, but still looking for a pdf or visio diagram showing the call flow proccess. Similiar to the Cisco Call Routing Process pdf file by Alexander Marhold.

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