I am running IPCC Enterprise 6.0 with IPIVR 3.5.1 and CAD 6.0. I am looking into upgrading IPIVR to 3.5.4. I have never install or upgrade IPIVR before and hoping someone can give some expert advices on the process. Below are some of the questions that I have.
1) What information do I need before the upgrade ?
2) Do I need to obtain new license key for the upgrade ? or the existing license will be migrated to the new version ?
3) Should I upgrade Windows OS image to the latest version ? I am currently running OS image 2000.2.6 with MSDE
4) Do I need to reinstall CCM JTapi client ?
5) I am running CAD 6.0. Do I need to upgrade CAD agents and CAD supervisors ?
6) what's the backup solution in case the upgrade fails ?
Thank you very much !!! all advices/suggestions will be highly appreiated !!!!