The WebVPN users are not able to authenticate against the RADIUS server but can authenticate successfully with the local database of the VPN Concentrator. They receive errors such as "Login failed" and this message
These kinds of problems often happen when any database other than the internal database of the Concentrator is used. WebVPN users hit the Base Group when they first connect to the Concentrator and must use the default authentication method. Often this method is set to the internal database of the Concentrator and is not a configured RADIUS or other server.
When a WebVPN user authenticates, the Concentrator checks the list of servers defined at Configuration > System > Servers > Authentication and uses the top one. Make sure to move the server that you want WebVPN users to authenticate with to the top of this list. For example, if RADIUS should be the authentication method, you need to move the RADIUS server to the top of the list to push the authentication to it.