IPCC Scripting

thomasarun · ‎08-15-2007

I need some help for the IPCC scripting.I am using IPCC 4.5 &CCM5.1.My requirement is to give an option for dialing the extension number directly after the welcome mesage and before get ito the queue option for leaving the number and name of the caller.Hope you guys can help me.

anthoney_murphy · ‎08-26-2007

Use a get digit step that prompts for the extension. In the successful branch use a redirect or call consult transfer step. In the timeout branch send the caller to the queue

thomasarun · ‎08-26-2007

Thanks for the reply.Can u tell me how can i increase the initial timeout of 'get digit string'the max value is 8.I assigned one integer variable with 10 but Ipcc is not taking the script.Any idea abt this?

thanks in advance