extension voice recording features

Unanswered Question
Aug 15th, 2007
User Badges:

Dear sir,

We've the subject mentioned request, for example.., helpdesk ext. number 30000 , so if u forward any call or direct call to this extension number 30000, it will said, "thank you for calling it helpdesk, your calls will be recorded for improvement/training purposes" . Then all the calls conversation will be recorded somewhere. We will able to retrieve/listen the conversation later.


Please advise, your effort shall be highly rated.


thanks.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Rob Huffman Thu, 08/16/2007 - 05:22
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Charles,


Here are two third party vendors that seem to have highly rated recording systems for CCM (as there is no built-in recording until CCM 6.X)


Telrex


http://www.telrex.com/callrex.htm


Cistera


http://forums.cisco.com/eforum/servlet/IPCApps?page=Applications_Showcase1


Hope this helps!

Rob


PS; For the first part of your question you will probably need to set up a Call Handler in Unity on ext.30000 to play the "thank you for calling it helpdesk, your calls will be recorded for improvement/training purposes" message and then route the call accordingly.

kelvin.blair Thu, 08/16/2007 - 05:26
User Badges:
  • Silver, 250 points or more

My recommendation is Cistera. Telrex records all phone conversation. I cannot record only certain extensions. This was a problem that I ran into during a Call Center implementation. The users had a personal extension and a agent extension. They only wanted to record the agent extension and not the personal extension. Telrex at the time couldn't do this. Cistera can very easily.



Actions

This Discussion