Receptionist having 7960 with 7914 module unable to see incoming Numbers

Unanswered Question
Aug 16th, 2007

Our Receptionist having 7960 with 7914 module unable to see incoming Numbers on expansion module buttons, all calls with numbers appearing on phone screen only one behind another. All numbers must be appearing on the side of expansion module so it can be prioritize, like if Secreatary is calling & operaor is online then another person called from outside the company then CEO called so result is CEO Tel No is hidden till call from outside the company is not attended. please advice

I have this problem too.
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rob.huffman Fri, 08/17/2007 - 05:10

Hi Azfar,

Have you tried playing with the Setting "Auto Line Select"? If this Setting is set to true (Enabled) the Call Focus on the display will always shift to the new incoming call.

Device>Phone>Phone Configuration>Product Specific Configuration>Auto Line Select>Enabled

Hope this helps!


azfarlashari Sun, 08/19/2007 - 23:21

After setting max calls 2 and busy trigger 1 for all of the operator numbers - it worked like I wanted. each extension is now having calling number id beside them. Now operator have the option to select as per requirement or now able to prioritize calls.

rob.huffman Mon, 08/20/2007 - 04:13

Hi Azfar,

Thanks for posting back with your resolution! This will help others along the way. 5 points from this end for your good troubleshooting :)

Take care,



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