Call forwared is not being cancelled.

Unanswered Question
Aug 17th, 2007
User Badges:

Dear All,


I have CCM 4.1(3).

One publisher and two subscribers( sub 'A' and Sub 'B').


Problem definition:

1) Consider phone with ect XYZ is registered on Sub 'A'.

Here if we forward all calls to a specific number say PQR and then try to cancel it wither from phone itself or from CCM admin...i can see that there is no number in Forward All option under the directory as well as display of the phone is also clear.But if we call on ext XYZ call is still being forwarded to the old number PQR.


Need help to resolve the problem.


Thanks !


Hemant

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (2 ratings)
Loading.
Avner Izhar Fri, 08/17/2007 - 20:39
User Badges:
  • Bronze, 100 points or more

Hi,


IT might be a broken cluster replication, verify using dblhelper.


Or you might have another directory number which has the forwarding enabled, in aseparate partition or as a shared line.


HTH, Avner.

hemant.wavhal Fri, 08/17/2007 - 22:19
User Badges:

Hi,


There is no shared line or other extension configured in different partition.

When we check Route plan report , it shows that this is unique extension.


Is the cluster not in sync?

Avner Izhar Sat, 08/18/2007 - 06:09
User Badges:
  • Bronze, 100 points or more

It can happen, do you have dblhelper.exe under your hands? that utility will tell you if that is the problem, if not then TAC can provide one for you.


Also consider using DNA (directory number analysis tool) to track what happens with that call.


HTH, Avner.

Rob Huffman Sat, 08/18/2007 - 07:06
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Hermant,


Just to add a note to the good information you received from Avner, these docs have some possible solutions to this problem;


Unable to Cancel Call Forward All from an IP Phone


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00808170c4.shtml


Cisco CallManager Issues with Call Forward All


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801b3f4b.shtml


Hope this helps!

Rob

Rob Huffman Sat, 08/18/2007 - 07:07
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Hermant,


Just to add a note to the good information you received from Avner, these docs have some possible solutions to this problem;


Unable to Cancel Call Forward All from an IP Phone


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00808170c4.shtml


Cisco CallManager Issues with Call Forward All


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801b3f4b.shtml


Hope this helps!

Rob

hemant.wavhal Mon, 08/20/2007 - 01:53
User Badges:

Dear All,

Many Thanks for the useful information.


The problem was resolved after restarting the corresponding services and maintaining the sql database synchronization.


Thanks again !


Regards,

Hemant

Actions

This Discussion