tstanik Thu, 08/23/2007 - 12:15
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Automatically generate a Cisco Service Request that includes associated diagnostics and is sent to the appropriate engineer at the Technical Assistance Center (TAC)

Receive Call Home messages, detailed diagnostics, recommendations, inventory, field notices, security advisories, and End-of-Life notices through a Web-based portal

Available in August 2007, Smart Call Home will be supported through Cisco SMARTnet Service on the Catalyst 6500 Platform with the 12.2(33)SXH IOS release. Over time, Smart Call Home capability will be added to other current and next generation Cisco products. If you would like to be advised as soon as the new 12.2(33)SXH IOS release is available so that you can start using Smart Call Home, please fill out the notification form.

Getting Started

To begin using Smart Call Home:

Download and install the 12.2(33)SXH IOS release (available in August 2007)

Use the Quickstart Guide (PDF) to:

Configure your device

Register for Smart Call Home


avmabe Fri, 08/24/2007 - 06:12
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Look for cisco resellers in your area, call them up, tell them you want to buy smartnet. They will walk you through the process.

avmabe Tue, 09/04/2007 - 05:51
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How was that not helpful? If you contact these VARs in your area they can sell you smartnet.

Alejandro Corte... Tue, 09/04/2007 - 06:01
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well , we are cisco partner and we should can buy a smartnet by ourself, Im looking for the right web page or the steps to buy a smartnet.

avmabe Tue, 09/04/2007 - 06:07
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Ok, Gotcha... Here you go


login to CCO with your partner login and go down to where it says you want to create a new contract or add devices to an existing contract.

besy Thu, 11/07/2013 - 22:19
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  • Cisco Employee,

If you are a Cisco Partner and you have queries on how to Enroll a device on SmartNet, please do reach out to your Cisco Services Account Manager or your Cisco Partner Services Development Manager for guidance and they will be able to guide you on how to enroll.


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