08-19-2007 01:34 AM - edited 03-14-2019 11:08 PM
I have CME4.1, no CUE
Outside calls from FXO are forwarded to Operator Hunt Group.
During work-hours no problem.
I is possible, during off-hours, to redirect outside calls from FXO to TCLAA? or another Responder.
Can it be automatically switched using nigth service or manually CFA?
08-19-2007 02:32 AM
Yes, you can use AA-BACD as auto-responder. If using a proper hunt-group you can define a "final" number that will take calls when all operators are logged out or not answering.
If using a shared lide, you can set CFA to TCL-AA.
In both cases you will set a voip DP in "loopback" to make the AA to take the call. This done with makeing session-target to the same address as of the router.
Hope this helps, please rate post if it does!
08-19-2007 03:11 AM
Thank You,
Do yo have a configuration
08-19-2007 03:30 AM
For which part, how do you want things to work ?
08-19-2007 04:57 AM
Excuse me,
I dont have any idea about how to do it?
Simply I have;
4-FXO lines
1-Operator Telephone, with 4-lines
During work-hours
Outside calls from FXO lines is forwarded to operator, then he-she forward the call to inside.
During off-hours
Operator has been already made CFA to TCLAA manually.
So Outside calls is forwarded to TCLAA.
Do you have a complete configuration
TCL-AA, Dial-peer, e-phone, ..
08-19-2007 05:11 AM
Ah, you want the full enchilada as they say :)
Under each fxo voice-port:
connection plar
config to AA-TCL, you have to adapt for your needs, read the documentation.
application
!
service aa flash:/IVR/app-b-acd-aa-2.1.2.3.tcl
paramspace english index 1
param handoff-string aa
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 1
param aa-pilot 333
param max-extension-length 4
paramspace english location flash:/IVR/
param welcome-prompt _bacd_welcome.au
param voice-mail 20
param max-time-call-retry 250
param service-name queue
!
service queue flash:/IVR/app-b-acd-2.1.2.2.tcl
param aa-hunt3 24
param aa-hunt4 10
param queue-manager-debugs 1
param number-of-hunt-grps 4
param aa-hunt2 23
!! Loopback DP for AA, you would CFA to 67
dial-peer voice 67 voip
description AA-BACD
service recorder
destination-pattern ^67$
session protocol sipv2
session target ipv4:192.168.234.5 <---- Router address here,preferably loopback interface
incoming called-number ^67$
dtmf-relay rtp-nte
codec g711ulaw
no vad
FINAL WARNING: You have FXO lines and during AA-BACD operation, you might have stuck calls because lack of disconnect supervision. Check that your telco (if in the US) can provide ground-start or power-denial. If not, you will need to configure tone-based disconnect.
08-19-2007 12:08 PM
Thank you very much,
4 port FXO is forwarded to Operator Telephone usig connection plar opx
Operator telephone has 4-lines
So the operator CFA each line (4-times)
Which is time consuming, and open to mistakes
Is there any practical way to do it?
Is there any solution for automatic forwarding at off-hours?
08-19-2007 12:17 PM
Hi,
No you don't need 4 lines for the operator. An ephone-dn can be made dual line so while on a call, operator will see and hear another one coming in. Beyond 2 simultaneous calls you would need to configure another ephone-dn, but usually that is not really necessary. So a single CFA is all what is needed.
Then yes there is a way to automatize night-service based on time and day (look for that the manual), but in light of the above, and the fact that it is a rigid mechanism, I do not recommend it.
Thanks for the nice rating and good luck!
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