Microsoft Dynamics CRM phone activity

Unanswered Question
Aug 19th, 2007

Hello,

We implemented Cisco CRM Connector for our MS CRM 3.0 system and we face the following issue :

When we initiate a call from CRM an activity is created as expected, but if we want to cancel the activity creation (for example when the number dialed is busy) by closing the phone activity window the activity stays because it is probably saved at the creation time. The user will need to delete manually all the irrelevants phone activities, is there a way to work around that ?

Thanks

Patrick

I have this problem too.
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