I already checked that with ping and tracert as well..

Han

On what port do the PGs and ICM communicate? I might have a problem with port configuration on the ICM box. I noticed that I also have the exact problem with the ISN PG.

Is the JTAPI gateway going active? Connecting to the JTAPI user - login and password OK?

Regards,

Geoff

Hi Geoff,

No it says IDLE. here is the output of the jtapigw:

16:23:38 Trace: Release 7.0.0.0 , Build 14833

16:23:38 Initializing Node Manager Library.

16:23:38 Trace: Display of EMS messages to the screen has been dynamically disabled.

16:23:40 Trace: Display of EMS messages to the screen has been dynamically disabled.

Regards,

Han

Hi,

It is important that you active the output trace on the jtapigw process.

Change this registry key and post the output process:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\PG1A\EMS\CurrentVersion\Library\Processes\jgw1

and chage the 'EMSDisplayToScreen' from 0 to 1.

Hope this helps,

Juan Luis

Hi Juan,

Thanks. I have changed the key and can see the output on the screen now. here is the output:

11:48:41 Trace: Not using CiscoSynchronousObserver interface.

11:48:41 Trace: Initializing JTAPI TraceManager.

11:48:41 Trace: disableAll() TraceManager for CTICLIENT

11:48:41 Trace: Calling getProvider() 100.1.1.20;login=ccmpguser;passwd=<***edited***>

11:48:42 Trace: Returned successfully from getProvider()

11:48:42 Trace: disableAll() TraceManager for CTICLIENT

11:48:42 Trace: Waiting for the provider to be in service

11:48:42 Trace: ProvInServiceEv

11:48:42 Trace: Provider is in service

11:48:42 Trace: Creating Instruments for 2 addresses

11:48:42 Trace: JTapiServer: Wait for adding CallObservers to 2 addresses

11:48:42 Trace: ThreadAddressManager: Adding AddressObservers to 2 addresses

11:48:42 Trace: Call to address.addObserver for 2002 returned successfully after 141 milliseconds

11:48:42 Trace: CiscoAddrOutOfServiceEv Addr: 2002 Cause: NORMAL

11:48:42 Trace: CiscoAddrInServiceEv Addr: 2002 Cause: NORMAL

11:48:42 Trace: CiscoAddrOutOfServiceEv Addr: 2001 Cause: NORMAL

11:48:42 Trace: Call to address.addObserver for 2001 returned successfully after 0 milliseconds

11:48:42 Trace: [Thread-1]ThreadAddressManager ends adding observers after 141 milliseconds

11:48:42 Trace: ThreadAddressManager::processNextQueuedMsg: msgHashtable.size = 0

11:48:42 Trace: ThreadAddressManager::Waiting for next retry

11:48:42 Trace: JTapiServer: Complete waiting for adding CallObservers to 2 addresses

11:48:42 Trace: Successfully configured JTAPI Object.

11:48:42 Trace: Creating server socket on port 40029 to listen for PIM connections.

11:48:42 Trace: CiscoAddrInServiceEv Addr: 2001 Cause: NORMAL

Regards,

Han

Hi,

I have attached here a zip file containing outputs of all processes. I hope it could be of any help.

Regards,

Han

Hi Han,

I was also facing the same issue with the same error message. In my case the issue was I have not selected the PG in the DMP while installing the Router.

In your case you can check this from the registry Router -> DMP->Device -> PG enabled or disabled. If disabled then enable it by running Router setup.

Regards,

Nurul.