Tracing on the Blended Agent

bilalghayad · ‎08-19-2007

Hi Forum;

How can I do a traces on the Blended Agent softphone (client side) to know if outbound data came for it or not? My blended agent suddenly is not receiving the outbound data to use it for outbound calls.

Regards

ITS

Bilal Ghayad

jbayuka · ‎08-24-2007

Blended Agent is a new product and provides a variety of outbound dialing modes that complement the ICM's powerful inbound call handling capability with a robust outbound call management solution. This combination of call blending (inbound and outbound) can increase the utilization of call center resources. In addition, Blended Agent allows call centers to seamlessly implement and manage outbound dialing campaigns. Blended Agent currently supports Avaya Definity G3 call center environments. Blended Agent for IPCC is planned, but no dates have been committed.