cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1228
Views
0
Helpful
10
Replies

Error in Cisco Network Assistant 5.2

kinderknechtj
Level 1
Level 1

telnet_launch_helper.bat pops up everytime I try to right click and telnet. Any ideas?

John

1 Accepted Solution

Accepted Solutions

It is directly in the userhome folder (no subfolder). Log does not show any error messages - mayeb you could try again and make it fail before getting the log to see if it makes any difference.

View solution in original post

10 Replies 10

aborole
Cisco Employee
Cisco Employee

does it give any error or is the telnet window launched as expected ?

No it does not just a windows box shows up saying it cannot find the file the only option is to click ok. No telnet window opens up.

What OS is the problem seen on ? It is possible that application is not able to create the required batch file in the user home directory.

Windows XP SP2.

Where should it be posting the batch file?

In the user home dir for eg: C:\Documents and Settings\ - make sure application has read write permission to that folder.

If the operation still fails, it could be some other error - you could post the text from java console which can be opened by clicking F2 when the application window has focus.

I know its under username\(what folder normally)

Here is log.

It is directly in the userhome folder (no subfolder). Log does not show any error messages - mayeb you could try again and make it fail before getting the log to see if it makes any difference.

Found it and it was a rights issue.

Is it a common scenario that users do not have write permission to the user home directory ?

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Innovations in Cisco Full Stack Observability - A new webinar from Cisco