7960 Series - Screen Calls -

Unanswered Question
Aug 20th, 2007

My supervisors do not answer their phones. I answer phone on their line. I then would like to talk on speaker with them to introduce the call. Is this possible? I do not want to ring their phone because they do not pick up their phone unless I advise them. Thanks.

I have this problem too.
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rob.huffman Mon, 08/20/2007 - 13:20

Hi Rita,

We have some similar setups where we add a second DN/line for the Managers phone (non- DID) and then configure this new line to Auto-Answer on Speakerphone.This is configured under the Directory Number Settings for the new DN/line. So when a call comes in on their Prime line ext AAAA you can answer the call, put the call on Hold and dial the secondary line ext BBBB, it Auto Answers on Speakerphone and you can let the Manager know they have an important call on AAAA.

Setup one of the Auto Answer DN's on each of the Manager 7960's and you should be good to go!

Hope this helps!

Rob

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