CRA Script

cristian.munoz · ‎08-20-2007

Hi.. need help to do that if the user is busy, play a .wav file and try to call until the extension be idle.

Only this i need it.

Regards.

Voland8315 · ‎08-20-2007

If you need to call an Agent than the best way is to use ICM Script Editor and NODE queue.

If you need to call to exact extension than you can use CRA Call Redirect Step. It has a busy branch , where you can play a prompt and than place a goto step, to try make redirect again.

cristian.munoz · ‎08-21-2007

Dear Alex, thank you.

Now, only when the prompt finish, work the redirect. I need that to try redirect while play the prompt, thus the user only play the MoH and when the extension is idle, the call will be transfer.

Pls. see the attachment.

cristian.munoz · ‎09-12-2007

I solved using a short prompt.

Regards