08-20-2007 02:17 PM - edited 03-14-2019 01:12 AM
Hi.. need help to do that if the user is busy, play a .wav file and try to call until the extension be idle.
Only this i need it.
Regards.
08-20-2007 10:18 PM
If you need to call an Agent than the best way is to use ICM Script Editor and NODE queue.
If you need to call to exact extension than you can use CRA Call Redirect Step. It has a busy branch , where you can play a prompt and than place a goto step, to try make redirect again.
08-21-2007 05:22 AM
09-12-2007 09:33 AM
I solved using a short prompt.
Regards
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