Dear all,
we have to update the Cisco Security Manager on a Windows Server 2003 SP2 system due to the incompatibility of the new IPS-OS with the old CMS 3.0.1.
If I try to install the security manager the process aborts with the following message:
An internal error has occured while checking for unsubmitted, or unapproved, activity data. Please refer to the Install Guide, or Release Notes for further information.
There is also a log file:
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Setup log file on this date 8-21-2007
[...]
Info: checking version for package cdone, range 3.0.5-3.0.5, mode 2
Info: found version 3.0.4, result -1
Info: checking version for package cdone, range 3.0.5-3.0.5, mode 2
Info: found version 3.0.4, result -1
Info: checking version for package cdone, range 3.0.5-3.0.5, mode 2
Info: found version 3.0.4, result -1
Info: checking version for package cdone, range 3.0.5-99.99.999, mode 2
Info: found version 3.0.4, result -1
Info: checking version for package CSpatchForCSM, range 3.0.5-3.0.5, mode 2
Info: found version 3.0.4, result -1
Info: checking version for package cdone, range 3.0.5-3.0.5, mode 2
Info: found version 3.0.4, result -1
Info: checking version for package cdone, range 3.0.3-3.0.3, mode 2
Info: found version 3.0.4, result 1
Info: checking version for package cdone, range 3.0.3-3.0.3, mode 2
Info: found version 3.0.4, result 1
Info: checking version for package cdone, range 3.0.3-3.0.3, mode 2
Info: found version 3.0.4, result 1
Info: checking version for package cdone, range 3.0.3-3.0.3, mode 2
Info: found version 3.0.4, result 1
INFO: 16:36:01
INFO: checking bComponentChoice = TRUE
INFO: action createComponentMedia, begins at 16:36:01
INFO: default component choice is 1,2
Valid scenario 11, selection type NONEXCLUSIVE
INFO: action pickupCustomBitmaps, begins at 16:36:01
INFO: action checkSupportedUpgrade, begins at 16:36:01
INFO: bgupgrade UPGRADE.
INFO: action checkLocale, begins at 16:36:02
INFO: checkLocale : Skipped!
INFO: action checkPartialCSAgent, begins at 16:36:02
INFO: tempCSAFile = C:\Program Files\Cisco Systems\CSAgent
INFO: tempCSAFile = C:\Program Files\Cisco Systems\CSAgent
INFO: panel panel_checkForInstalledIEV, begins at 16:36:02
INFO: panel panel_checkForInstalledMySQL, begins at 16:36:02
INFO: panel panel_stopServicesForIEV, begins at 16:36:02
INFO: panel panel_welcome, begins at 16:36:02
INFO: 16:36:03
INFO: checking patchMode = TRUE
INFO: action patchModeUI skipped
INFO: panel panel_license, begins at 16:36:03
INFO: action checkDbBeforeInstallStarts, begins at 16:36:05 Executing as LSAW.cmd: set NMSROOT=C:\PROGRA~1\CSCOpx set PATH=.;C:\WINDOWS\system32;C:\PROGRA~1\CSCOpx\bin;C:\PROGRA~1\CSCOpx\objects\db\win32
C:
cd "C:\DOCUME~1\tm\Local Settings\Temp" C:\PROGRA~1\CSCOpx\bin\perl.exe -IC:\PROGRA~1\CSCOpx\objects\perl5\lib "C:\Documents and Settings\tm\Local Settings\Temp\pft18.tmp\activityvalidation.pl" "C:\Documents and Settings\tm\Local Settings\Temp\pft18.tmp" "C:\PROGRA~1\CSCOpx" Executing command: /x /c "C:\DOCUME~1\tm\Local Settings\Temp\_ISTMP2.DIR\_ISTMP0.DIR\LSAW.cmd" > C:\DOCUME~1\tm\Local Settings\Temp\_ISTMP2.DIR\_ISTMP0.DIR\cmdlog.log 2> C:\DOCUME~1\tm\Local Settings\Temp\_ISTMP2.DIR\_ISTMP0.DIR\cmderr.log
Return Code from Launch Shell when checking for pending changes: 0
Info: Checking pending activities, FileGrep return code: -2
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What is going wrong?
