CSM Upgrade problem: 3.0.1 --> 3.1

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Aug 21st, 2007
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Dear all,

we have to update the Cisco Security Manager on a Windows Server 2003 SP2 system due to the incompatibility of the new IPS-OS with the old CMS 3.0.1.

If I try to install the security manager the process aborts with the following message:

An internal error has occured while checking for unsubmitted, or unapproved, activity data. Please refer to the Install Guide, or Release Notes for further information.


There is also a log file:

=======================================

Setup log file on this date 8-21-2007

[...]

Info: checking version for package cdone, range 3.0.5-3.0.5, mode 2

Info: found version 3.0.4, result -1

Info: checking version for package cdone, range 3.0.5-3.0.5, mode 2

Info: found version 3.0.4, result -1

Info: checking version for package cdone, range 3.0.5-3.0.5, mode 2

Info: found version 3.0.4, result -1

Info: checking version for package cdone, range 3.0.5-99.99.999, mode 2

Info: found version 3.0.4, result -1

Info: checking version for package CSpatchForCSM, range 3.0.5-3.0.5, mode 2

Info: found version 3.0.4, result -1

Info: checking version for package cdone, range 3.0.5-3.0.5, mode 2

Info: found version 3.0.4, result -1

Info: checking version for package cdone, range 3.0.3-3.0.3, mode 2

Info: found version 3.0.4, result 1

Info: checking version for package cdone, range 3.0.3-3.0.3, mode 2

Info: found version 3.0.4, result 1

Info: checking version for package cdone, range 3.0.3-3.0.3, mode 2

Info: found version 3.0.4, result 1

Info: checking version for package cdone, range 3.0.3-3.0.3, mode 2

Info: found version 3.0.4, result 1

INFO: 16:36:01

INFO: checking bComponentChoice = TRUE

INFO: action createComponentMedia, begins at 16:36:01

INFO: default component choice is 1,2

Valid scenario 11, selection type NONEXCLUSIVE

INFO: action pickupCustomBitmaps, begins at 16:36:01

INFO: action checkSupportedUpgrade, begins at 16:36:01

INFO: bgupgrade UPGRADE.

INFO: action checkLocale, begins at 16:36:02

INFO: checkLocale : Skipped!

INFO: action checkPartialCSAgent, begins at 16:36:02

INFO: tempCSAFile = C:\Program Files\Cisco Systems\CSAgent

INFO: tempCSAFile = C:\Program Files\Cisco Systems\CSAgent

INFO: panel panel_checkForInstalledIEV, begins at 16:36:02

INFO: panel panel_checkForInstalledMySQL, begins at 16:36:02

INFO: panel panel_stopServicesForIEV, begins at 16:36:02

INFO: panel panel_welcome, begins at 16:36:02

INFO: 16:36:03

INFO: checking patchMode = TRUE

INFO: action patchModeUI skipped

INFO: panel panel_license, begins at 16:36:03

INFO: action checkDbBeforeInstallStarts, begins at 16:36:05 Executing as LSAW.cmd: set NMSROOT=C:\PROGRA~1\CSCOpx set PATH=.;C:\WINDOWS\system32;C:\PROGRA~1\CSCOpx\bin;C:\PROGRA~1\CSCOpx\objects\db\win32

C:

cd "C:\DOCUME~1\tm\Local Settings\Temp" C:\PROGRA~1\CSCOpx\bin\perl.exe -IC:\PROGRA~1\CSCOpx\objects\perl5\lib "C:\Documents and Settings\tm\Local Settings\Temp\pft18.tmp\activityvalidation.pl" "C:\Documents and Settings\tm\Local Settings\Temp\pft18.tmp" "C:\PROGRA~1\CSCOpx" Executing command: /x /c "C:\DOCUME~1\tm\Local Settings\Temp\_ISTMP2.DIR\_ISTMP0.DIR\LSAW.cmd" > C:\DOCUME~1\tm\Local Settings\Temp\_ISTMP2.DIR\_ISTMP0.DIR\cmdlog.log 2> C:\DOCUME~1\tm\Local Settings\Temp\_ISTMP2.DIR\_ISTMP0.DIR\cmderr.log

Return Code from Launch Shell when checking for pending changes: 0

Info: Checking pending activities, FileGrep return code: -2

====================================


What is going wrong?

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dradhika Wed, 08/22/2007 - 03:18
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  • Cisco Employee,

do you have any unapproved activities on 3.0.1 build?

Upgrade does not support unapproved activities.

Discard or approve all the activities before doing the upgrade.

If you are in No workflow mode, submit/discard all the changes.


HTH,

Radhika

graham201 Fri, 08/31/2007 - 07:04
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Yeah, ran into this problem recently. There were some changes lurking under the username Admin. Take over their (other users) sessions and do the submit or discard.

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