I am migrating from CCME to CCM AutoAttendant.
I have reviewed the following link. Very good, but I still have a few questions. http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html
1.) Created time periods, schedules, and partitions. Good with that piece.
2.) QUESTION ONE I have 3 different time schedules. a.open -all calls route to my hunt pilot (main number)if after no answer they go to my CTI-RP -then to Unity.
b. Customer Service - all calls route to the same CTI RP or a different one?
c.Closed -all calls route to my CTI_RP or a different one?
With that said -I still have to create time schedules within Unity, right??
3. QUESTION TWO: Confused on the last part where you create the TP 1XXX.
a. do I need 3 TP (1XXX) that are assigned to the 3 different partitions?
Attached a call flow for AutoAttendant (Unity) and how I want the calls to act.
This is very different than CUE!