Upgrading Cisco Unity

Answered Question
Aug 21st, 2007
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I have a Unity Server running unified messaging and at version 4.0(5). I'm looking at doing an upgrade to version 4.1(1). Are there any compatibility issues with running Callmanager 4.1(3); also, will the hardware need to be MCS, or are non-MCS installations supported with this software?

Correct Answer by Ginger Dillon about 9 years 10 months ago

Hi -

The Unity platforms list details the supported MCS and non-MCS server hardware for running Unity. Is there a reason you don't want to go to Unity 4.2 or 5.0? Both support CallManager 4.1(3), which is our current version.

http://www.cisco.com/application/pdf/en/us/guest/products/ps2237/c1650/cdccont_0900aecd802132ef.pdf

Ginger

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Correct Answer
Ginger Dillon Tue, 08/21/2007 - 10:54
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Hi -

The Unity platforms list details the supported MCS and non-MCS server hardware for running Unity. Is there a reason you don't want to go to Unity 4.2 or 5.0? Both support CallManager 4.1(3), which is our current version.

http://www.cisco.com/application/pdf/en/us/guest/products/ps2237/c1650/cdccont_0900aecd802132ef.pdf

Ginger

lyle.langston Tue, 08/21/2007 - 11:18
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From what I had read, I wasn't sure that 4.2 would be supported with CCM 4.1(3). Now this changes things for planning. Thanks!

ranpierce Tue, 08/21/2007 - 11:31
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We run CCM 4.1(3) and Unity 4.2(1), upgraded from 4.0(5). We are really concidering upgrading to 5.x. You might also. There are some nice features and CCM 4.1(3) is still supported.


The only thing is there might be licensing issues to consider.


CCO account needed:

http://www.cisco.com/en/US/customer/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html


rlp

Ginger Dillon Tue, 08/21/2007 - 11:51
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Hi -

Randy is correct - 5.X requires a license upgrade via Product Upgrade Tool. Mine took about 10 days, I think, to order and ship.

Ginger

Rob Huffman Fri, 09/21/2007 - 17:44
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Hi Taylor,


You are correct 4.0 to 4.1 or 4.2 does not have any licensing requirements unless you are changing servers :) Here are the pertinent docs;


Upgrading Cisco Unity 4.x Software to the Shipping Version


http://cisco.com/en/US/docs/voice_ip_comm/unity/42/upgrade/guide/ex/ru_010.html


Release Notes for Cisco Unity Release 4.2(1)


http://cisco.com/en/US/docs/voice_ip_comm/unity/42/release/notes/cu421rn.html#wp39989


Hope this helps!

Rob

Rob Huffman Fri, 09/21/2007 - 17:48
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You are most welcome Taylor! Good luck with your upgrade :)


Take care,

Rob

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