IPMA CallManager Assistant Call Control

Unanswered Question
Aug 21st, 2007

I am testing IPMA with Call Manager 5.1. For the most part it is all working in proxy mode. The only thing I dont know if it is normal or not is that the call control is down in the software. Is this normal or am I missing something. So basically I cant use the software to grab a line on the controlled phone and initiate a call. As far as incoming calls go, it all works. I can answer the call with the Assistant software...transfer, conference, etc.

Any help would be appreciated.

I have this problem too.
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rob.huffman Wed, 08/22/2007 - 08:28

Hi Shane,

I have seen this exact problem in some other threads with no resolution. The "Call Control" should not show as being down in this scenario. I had a look for Bugs and think that you may be hitting this one;

CSCsj89513 Bug Details

Manager/Assistant Updates not working properly



Changing Manager/Assistant configurations are not reflected in

IPMA/CCM. Also see some error messages on VoIP Phone Display.






Restart IPMA Service from CCM Servicability Pages.

Hope this helps!


kinfai.cheong Wed, 08/29/2007 - 17:59

Hi Rob,

You are right I also noticed this in my Callmanager ver 5.1.(1)b.

Everytime I add a new IPMA's manager into the CCM, I have to restart the IPMA services before the assistant can filter the mgr line.

But this is not the case for secretary. Where I do not need to restart the IPMA service when I add a new Assistant.

Hope Cisco have some patches to solve this?



a.gooding Sat, 04/05/2008 - 09:44


was just browsing through trying to troublehsoot some IPMA stuff and noticed the post. i had the same issue with Call Control being down and it was working before this. i changed some setting on the RP and this is when it started happening. However, i restarted the Service and i still didnt get it up. i went back and checked the service paramter for the IPMA and noticed that my assistant template and been reset for some reason so i changed it back and everything was fined after the final restart.


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