We are running CM 4.1.3 in a network with 12 sites ad about 600 phones. We are also a large user of 911 services. There were over 30 911 calls last week.
Anyway, we've created our own 911 monitoring and alerting system that works great. It ties in MSSQL and the CDR database and sends an email to specific people when 911 is called.
We plan to migrate to CM 5.x (maybe 6.x) and need to recreate the 911 alerting system. Any ideas as to where to start? Are there APIs or other developer tools that will give me access to the DB?