CfwdALL softKey on a Cisco IP Phone 7940 in line 2 not active

Unanswered Question
Aug 21st, 2007

We have two lines one for PSTN and other for VoIP,In VoIP line the CfwdALL softkey is not active in 7940 phone wheather the phone template have this.

Anybody can give any idea please.

I have this problem too.
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Overall Rating: 5 (1 ratings)
chris.damore Wed, 08/22/2007 - 04:30

I don't think you can use the CfwdALL softkey for the second line. You would have to use the user web page for this.

rob.huffman Wed, 08/22/2007 - 04:34

Hi Arvind,

This is a rather annoying problem all of us have tried to overcome at one point or another. Currently cfwdall is only supported for Line 1 on the phone.The only method available to cfwdall Line 2 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this good link;

There is a feature/bug request open for this problem CSCdr03425 (Thanks Neeraj!). This is still outstanding:(

Hope this helps!


Edit: Chris, you are too fast for this crazy one fingered typist :)

jbarcena Wed, 08/22/2007 - 05:15

Well as already stated, CFwdALL is only possible for the primary line.

Great detailed answer Rob. Here are 5, because that is really all that he needs to know.


rob.huffman Wed, 08/22/2007 - 05:30

Hi Jorge,

Thank you so much for your very kind words and nice rating. This means a great deal coming from someone I admire as much as I do you!

Take care,



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