not getting wrapup window for secondray skill group

Unanswered Question
Aug 22nd, 2007

Hi,

When ever i am getting call from secondray skillgroup,after disconnecting the call not pop uping wrap window.

Thanks,

Gnanesh

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
htarra Tue, 08/28/2007 - 08:07

Here is the current status of sub-skill group support for IPCC.

1. The default for IPCC 4.6.2 is still 2 sub-groups. In IPCC 5.0, we will default to base groups for new skill groups created.

2. Base groups are recommended over sub-groups to avoid confusion when reading reports, and scripting.

Actions

This Discussion