not getting wrapup window for secondray skill group

Unanswered Question
Aug 22nd, 2007


When ever i am getting call from secondray skillgroup,after disconnecting the call not pop uping wrap window.



I have this problem too.
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htarra Tue, 08/28/2007 - 08:07

Here is the current status of sub-skill group support for IPCC.

1. The default for IPCC 4.6.2 is still 2 sub-groups. In IPCC 5.0, we will default to base groups for new skill groups created.

2. Base groups are recommended over sub-groups to avoid confusion when reading reports, and scripting.


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