Unsupported card in CV 5.3

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Aug 22nd, 2007
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Hi,

I've a customer who is running an old version of CiscoWorks (LMS 2.0) with CiscoView 5.3 on Win2k. In his network there is one card in a Cat6509 which is shown as unsupported card. The Cat6k is running IOS with version 12.1(23)E1, the module is of type WS-X6548-GE-TX. I've installed the latest version of the device package for Cat6k IOS (version 24.0) and also the other needed device view packages (switch Addlets 1.22, CLI parser 1.4. The readme-file for this device package shows the card mentioned above as supported. Does anyone knows something about this issue? I don't have problems with all other Cat6ks around in the network (most of them with CatOS and some others with IOS). But the one chassis which has the WS-X6548-GE-TX module inserted (in slot 9) is displayed as unknown. It's the only one chassis which have such a module.

Any help is appreciated.


Thanks in advance.

Kind regards,

Markus

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David Stanford Wed, 08/22/2007 - 06:12
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Can you try reinstalling the device package again?


You might want to enable CiscoView debugs prior to launching the device in CV to see if the trace shows anything.

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