Rob Huffman Wed, 08/22/2007 - 05:38

Hi Juan,

Here are the docs for different CCM versions, they do vary slightly;

Cisco Unified IP Phone 7911G Administration Guide for Cisco Unified CallManager 5.0 (SCCP)

Customizing the Cisco Unified IP Phone

From this doc;

Cisco Unified IP Phone 7911G Administration Guide for Cisco Unified CallManager 4.2

Customizing the Cisco Unified IP Phone

Cisco IP Phone 7911G Administration Guide for Cisco CallManager 4.1(3)

Customizing the Cisco IP Phone

Hope this helps!


jssalgado Wed, 08/22/2007 - 06:30

Thanks so much Rob. I will study this material. Is just what I was looking for.

Rob Huffman Wed, 08/22/2007 - 06:40

Hi Juan,

You are most welcome :) Best of luck with your project.

Take care,


baptiste.croizer Wed, 01/23/2008 - 05:25

Hello everybody,

I would change ths logo on a 7911 too, but it's not working with a Call Manager version 5.1(3)

I've doing all the stuff described on the document, but the new logo doesn't appear on the user background configuration menu.

I've create the 2 PNG file with the correct dimensions, change the list.xml file, copy the 3 files on the Desktops\95x34x1 directory, reset the TFTP service...

Can anyone help me please???

thanks in advance for your help,


sruizpla Wed, 01/23/2008 - 07:23


I have same problem. I have configured the List.xml file as it explain the documentation, I have created two pictures in png format, and upload these files in the directory Desktops/95x34x1/. Stop and start the service TFTP, but don't appear the logo in the menu phone's.


egrinkin1 Mon, 01/28/2008 - 07:27

I am also having the same issue with CUCM 6.0.1. Error "Selections Unavailable" on display. I'm starting over againt today from scratch, hopefully I just missed something when trying to get this to work on Friday. Any insight is appreciated.

baptiste.croizer Mon, 01/28/2008 - 07:31


I've found where is the problem on my part.

When you upload the file list.xml and the PNG files, you need to specify this path: Desktops/95x34x1 (and not Desktops\95x34x1)

Try with this, for me it was my problem...

egrinkin1 Mon, 01/28/2008 - 07:49

Is it List.xml (in the documentation) or list.xml? I found out when uploading the ring list that it was case sensitive.

egrinkin1 Tue, 01/29/2008 - 05:25

Thank you for your help. I got the background to work by putting the images and the List.xml in the proper folder. What I kept missing was the different folder by phone type. The Desktops/320x196x4 was needed for the 7941.

Once I uploaded them to the TFTP and restarted the TFTP services (again) the error message disappeared and the background an option!

jssalgado Mon, 02/04/2008 - 07:21

Thanks for your info. However, I had already soved this issue.

Thanks again,

Juan Salgado

fcatalao Wed, 09/03/2008 - 08:23

hi juan,

can you tell me how you solved this. i am having the same problem and i'm pretty sure i'm doing everything correctly.




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