Record agent?s call on CRS 4.0 IPCC EXPRESS

Unanswered Question

Hi everybody.

When the supervisor wants to record agent?s call, where the record is storage in the server CRS 4.0 or in the Supervisor?s computer?.

I need to know because the supervisor recorded a call but I could not find it in the server neither supervisor?s computer.

Thank very much in advance


Walter Flores

I have this problem too.
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