Lost Call Manager Password any recovery utilities recomended

248SHaune · ‎08-22-2007

We have lost the administrator password to our Subscriber. The only options are password recovery utilities or a complete rebuid. Has anyone tried any password recovery tools on a 4.13 Call Manager and if so which one?

Rob Huffman · ‎08-22-2007

Hi Dushaune,

I have only used this in a Lab setting to change/recover passwords, but it worked like a charm :)

Check Password Synchronization with the Admin Utility in the Cisco CallManager Cluster

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080557ba5.shtml

Hope this helps!

Rob

PS: Make sure to run this after hours as it is service effecting!

mchandak · ‎08-22-2007

The Administrator Password on the Publisher and Subscriber should be the same. Having the password for this account different is for sure going to cause more issues than anything else.

AdminUtility would reset the password and sync it, but only for all the Service account, but not for CallManager. I guess the only option here would be to use a Windows 2000 Password Recovery Tool (If any available). I've personally never had a chance to get/use any such tool

user-cisco · ‎08-23-2007

hi

and what about password recovery in CCM 5.x? is there any way/tool?

mchandak · ‎08-23-2007

Yes this is possible. Please check one of my previous post with details regarding the same

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dde2108/2#selected_message

Hope this helps

user-cisco · ‎08-23-2007

hi mchandak

i tried as stated in the iptplatform admin guide, i logged to

http://server-name/iptplatform

i used

Username: pwrecovery

Password: pwreset

but it gives Errors encountered,

Your username and password are not valid

can help pls?

thanks

mchandak · ‎08-24-2007

What is the exact CM version ??

248SHaune · ‎08-24-2007

We are running CM Version 4.13

user-cisco · ‎08-24-2007

it is CCM 5.1

mchandak · ‎08-24-2007

With Windows based CM, as I'd mentioned earlier, I'm not aware of any such tool being available. Please try to use a Windows Password recovery tool and see if that works. Else, the only option is to rebuild the box

mchandak · ‎08-24-2007

I tried this on my server and it worked fine. Only thing is that I did a SSH to the Server and not Web. Can you SSH and see if this works for you or not.

user-cisco · ‎08-24-2007

hi mchandak

ok i SSHed to it:

login as: pwrecovry

pwrecovery@10.90.2.10's password:

Access denied

pwrecovery@10.90.2.10's password:

this is the output!

note that i used the pwreset password

?

mchandak · ‎08-24-2007

Can you try this from the console of the server ??