IPCC 7.0 Web-view Historical reporting

Unanswered Question
Aug 22nd, 2007

Hi,

We are having IPCC 7.0. When we are taking historical reporting in terms of Agent wise daily report & Call type we are getting the details in an interval of 30 minutes.

Can we reduce the interval time for these reports to 5 or 10 mins instead of 30 mins?

Thanks,

Manu

I have this problem too.
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Gergely Szabo Thu, 08/23/2007 - 00:19

Hello there,

no, you can't. Every 30 minutes the system collects statistical information, and this timer cannot be changed (actually, it is a standard for call centers).

However, if you would like to compile stats for different intervals, use the Termination_Call_Detail table.

Tell me what you would like to see and we will help you :-)

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