We successfully completed the upgrade from Unity 4.2.1 to 5.0.1 with no problems. We are enabling PhoneView on all our phones and it's working great on our 7940/7960 phones, but doesn't work at all on our 7961/7970's.
Unity diagnostic tracing shows the following error: "CiscoIPPhoneError  (Authentication error) - The CTI username and/or password may be incorrect."
It would seem to be a straight forward issue, however I know the CTI username and/or password is correct because the 7940/7960 phones are working correctly. Is there a device setting in CCM that I'm missing to allow CTI apps to run properly on the newer phones?
Thanks in advance.