Delete Message in Unity

hauchinango · ‎08-23-2007

I have a user in AD that is showing one message in their mailbox. When accessing from the TUI, they do not have any saved or new messages.

I have tried to delete with Untiy Message Store Manager, but the item remains. Is there anyway to do this from Exchange?

R

ivillegas · ‎08-29-2007

For related information, refer to Alternative Directory Handler Prompts.

http://www.ciscounitytools.com/App_AlternativeDirectoryHandlerPrompts.htm

marcuscastellanos · ‎08-29-2007

Hauch,

Sometimes if you delete items server side from the inbox you will get the ghosting. I have actually had to delete mailboxes and recreate them to clear the ghosted messages out.