IPCCX CAD is very slow.

hemant.wavhal · ‎08-23-2007

Hi,

I am facing a very strange porblem on IPCC Express.

Version: Cisco Application Administration - 4.0(4)SR01_Build029

Package: IPCC Express Premium

Problem Definition:

CAD is very slow an launch. It takes at least 4-5 min to launch after agent login.

Also change in the state (eg. from work to ready etc) is very slow.

When tried to logout from CAD , it takes 5-6 min to logout.

This is happening on CAD of all the agents configured in the IPCCX.

Need urgent help.

Thakns,

HemantW

ivillegas · ‎08-29-2007

In a slow network flow, the amount of time a single large (for example, 1500-byte) packet consumes on the network (and delays subsequent packets) can exceed 100 ms. This delay would cause the apparent loss of one or more heartbeats. To avoid this situation, a smaller Maximum Transmission Unit (MTU) size is used by the application for low-priority traffic, thereby allowing a high-priority packet to get on the wire sooner.MTU size for a circuit is calculated from within the application as a function of the circuit bandwidth, as configured at PG setup.

mmelbourne · ‎08-30-2007

Sounds like you may be hitting CSCsh02642 "CAD Logins and state changes severely lagged".

From the bug notes, a workaround seems to be to restart the Call/Chat service.

This is fixed in 4.0(5)SR1.

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