A customer want's to forward his attendant console phone temporarely to another extension. This can only be done for the first line of the phone. Is there a way to resolve this so the receptionist can forward al incomming calls to a pilot point?
I'm not sure if you have tried accessing this device/user combination via ccmuser web gui. This user interface does allow the user to forward all lines from their associated device instead of only Line 1. Maybe worth a try.
Hope this helps!
Rob
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