ICM Limitation in maximum number of skill groups

Unanswered Question
lpezj Thu, 08/23/2007 - 23:51
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Hi,


There is no limitation in the number of skill groups configured in ICM.


The limitation is in the number of skill groups per agent. Prior to version 7.2, the limitation is 20 skills per agent. In version 7.2 an agent can belong to 50 skills.


Hope this helps,


Juan Luis

lpezj Fri, 08/24/2007 - 02:07
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Really, I don?t have a reference about how many skill groups can you configue in IPCC Enterprise, but I think that you can set up a lot of them and the limitation is in the number of skills per agent, not in the total amount.


Hope this helps,


Juan Luis

Zin.Karzazi Fri, 08/24/2007 - 05:49
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You should care about the number of Skillgroup if you have a distrubited deployment: your ICM controller and your PGs dont reside on the same site. Cisco porvide you then with a calculator (ACD/CallManager Peripheral Gateway to ICM Central Controller Bandwidth Calculator ) which tell you how much Bandwith you need between G and Controller (one of the parameter that you specify on the calculator is the number of Skillgroup)


check the Calc on this link:

http://tools.cisco.com/s2slv2/viewProcessFlow.do?method=browseStepsPage&modulename=browse&stepKeyId=55|EXT-AS-107287|EXT-AS-107288|EXT-AS-107301&isPreview=null&prevTechID=null&techName=IP%20Communications&sessionTimeStamp=#




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