Call centre

Answered Question
Aug 23rd, 2007
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I am a newbie to Call centre solutions, Can some one show me where i can start? What must i know? It would be helpful to receive guides too, Thank you in advance..

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Overall Rating: 5 (1 ratings)
jerryeguru Fri, 08/24/2007 - 00:31
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hello Juan, i have found the reply so helpful, thank you, we are going with the Cisco Unified Contact Center solution.

One more thing, any configuration guides i can find?

lpezj Fri, 08/24/2007 - 00:39
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For Enterprise, you can get all the information at:

For Express, you can get the information at:

It is a lot information, but it will help you.

Hope this helps,

Juan Luis

Zin.Karzazi Fri, 08/24/2007 - 04:32
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You should care about the number of Skillgroup if you have a distrubited deployment: your ICM controller and your PGs dont reside on the same site. Cisco porvide you then with a calculator (ACD/CallManager Peripheral Gateway to ICM Central Controller Bandwidth Calculator ) which tell you how much Bandwith you need between G and Controller (one of the parameter that you specify on the calculator is the number of Skillgroup)

check the Calc on this link:|EXT-AS-107287|EXT-AS-107288|EXT-AS-107301&isPreview=null&prevTechID=null&techName=IP%20Communications&sessionTimeStamp=#


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