7912 G problem

Unanswered Question
Aug 26th, 2007

Dear Sir

I was usging 7912G as a default SCCP firmware, yesterday i change it to sip firmware ,i was successfully change to sip, but next day when i power on my Phone its hold button is Red and another button is Green and display screen is blank . can you plz help me regarding this problem what is the actucal problem and how can i resolve it.?

you assistance will be highly appreciatable.

Thanks

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bwilmoth Mon, 09/03/2007 - 08:42

If the HOLD button is red and MENU button is green, the phone may have corrupted firmware. In this situation, the phone may be attempting to contact its last known TFTP server to download a recovery image.

Please go to the following page on CCO and download the "7902_05_12_Recovery.zip". Follow the instructions provided in the "readme.txt" to attempt to recover the phone.

http://www.cisco.com/cgi-bin/tablebuild.pl/ip_phone_client

Please note that the recovery images included in the ZIP file are SCCP images. You will need to perform an upgrade again if you want to use SIP.

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