Trying to write a script that will enable callers to hear a greeting and then be placed in queue for 3 agents dedicated to the number. Agents also have to be on a differnt queue as well. Any advice be appreciated. Currently trying to have the same agent id on both queues
Use a skills based queue and assign the agents that skill. Skills based queues allow agents to belong to multiple queues. There may be an issue if the other queue is a resource group based queue.
I need to have a different greeting just for this incomming calls group, seperate from my existing skill groups. Trying to find a way to link the 2 together.
This is what i have so far for the new incomming line, it is on a second script but using the same agents. Any suggestions be appreciated
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